Gallada Assistant Restaurant Manager

The Peninsula İstanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. 

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

 
Key accountabilities 

• Always ensures the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handles, or relays to related F&B Outlet Manager, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Understands and accurately follows the standard of sequence of service, pre-service and after-service procedures.
• Understands all food and beverage items ordered, including ingredients, methods of preparation and proper service.
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standard with a general theme of anticipating the guests' needs.
• Assists respective F&B Outlet Manager to have all the staff actively follows the HACCP standards, participates in the preservation of the environment and reuse, recycle or reduce whenever possible.
• Assists respective F&B Outlet Manager to ensure productivity levels are concurrently met and understands the need to prudently manage utility/payroll costs within stipulated budgetary requirements.

  General requirements 

• All-encompassing food and beverage knowledge, excellent organizational skills, and time management. 
• A high-level understanding of the Istanbul market, and experience in high luxury casual dining.
• Knowledgeable in Microsoft Excel and Word.
• Minimum 5 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone). 
• Leadership experience in complex operation in big scale restaurant with large team.
• Caring for team and guests and excellent communication skills. Good collaboration skills with others.
• Able to train and motivate team to deliver exceptional service encounters.

 We look forward to welcoming you to the Peninsula family and receiving your resume.